Use Body Language to Improve Customer Communication
I found this interesting article/video today which I thought I’d share with you. It’s nothing new but a good reminder that people subliminally respond more to body language than the spoken word.
Studies show that women tend to nod when they are listening, while men nod to show agreement. And men prefer to sit next to someone when they have a conversation, while women prefer to sit across and have eye contact. Understanding these nuances can help you become a more effective communicator.
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>> Watch this video |
Souce: Manta
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